Email support for quick questions Help with transaction coding & reconciliations VAT posting queries Guidance on Xero reports Targeted help with specific issues
Email, phone & screen-share support Xero setup & optimisation Live guidance while you work Monthly check-ins End-of-quarter review before VAT Highest priority support✔ Discounted hourly rates
✔ Paid upfront – no surprise invoices
✔ Flexible support when you need it
✔ Clear boundaries & expectations
No. Bundles are prepaid blocks of hours, not annual contracts.
You choose the level of support and use the hours as needed within the validity period.
You can top up at the same discounted rate at any time.
Unused hours expire after the bundle period.
This keeps support fair, sustainable, and appropriately priced.
No. This is support and guidance while you do your own bookkeeping.
You remain responsible for your records and submissions.
Yes. You can upgrade to a higher bundle at any time.
If you’d prefer full bookkeeping or VAT services, we can discuss a separate service.
